Information we collect
When you shop with Juplee or contact our team, we may collect the information needed to serve you and fulfil your request.
- Name and email address
- Phone number
- Billing and shipping address
- Order details
- Payment information, where applicable, processed through the relevant payment service
How we use your information
We use the information we collect to:
- Process and deliver your orders
- Provide customer support
- Send order updates
- Improve your shopping experience and website functionality
- Share promotional updates only with your consent
Data security
We take steps to protect personal information against unauthorised access, alteration, disclosure, or loss. Payment details, where applicable, are handled by the relevant payment service. No method of online storage or transmission can be guaranteed to be completely secure.
Third-party services
We may share only the information needed with trusted payment services and delivery partners to process and fulfil an order. These service providers handle information under their own privacy practices.
Abandoned shopping bags
If you add products to a bag but do not place an order, we may temporarily save the selected product IDs, sizes and quantities with a random pseudonymous session reference. We do not collect guest contact details for this record, and it is not used to send messages or marketing. Records are deleted after 30 days. If you are signed in, your account reference may be attached to the saved bag.
